Sustainability

Global Reporting Initiative (GRI) Index

Indicator Topic Location Coverage
(Full or Partial)
Strategy and Analysis
1.1 Statement from the CEO. A Message from Our CEO F
1.2 Description of key impacts, risks, and opportunities. A Message from Our CEO
Priorities for Sustainability 		F
Organizational Profile
2.1 Name of the organization. Corporate Profile F
2.2 Primary brands, products, and/or services. The reporting organization should indicate the nature of its role in providing these products and services, and the degree to which it utilizes outsourcing. Corporate Profile
2010 10K		 F
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Corporate Profile
2010 10K		 F
2.4 Location of organization's headquarters. Contact Us F
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Corporate Profile
Contact Us		 F
2.6 Nature of ownership and legal form. Corporate Profile F
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Corporate Profile F
2.8 Scale of the reporting organization. 2010 10K F
2.9 Significant changes during the reporting period regarding size, structure, or ownership. 2010 10K F
2.10 Awards received in the reporting period. Awards and Recognition F
Report Parameters
Report Profile
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. About This Report F
3.2 Date of most recent previous report (if any). About This Report F
3.3 Reporting cycle (annual, biennial, etc.).Reporting cycle (annual, biennial, etc.). About This Report F
3.4 Contact point for questions regarding the report or its contents. About This Report F
Report Scope and Boundary
3.5 Process for defining report content, including:
  • Determining materiality;
  • Prioritizing topics within the report; and
  • Identifying stakeholders the organization expects to use the report.
About This Report F
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. About This Report F
3.7 State any specific limitations on the boundary of the report. About This Report F
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. About This Report F
3.9 Data measurement techniques and the basis of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. 2009 Carbon Disclosure Project Report
About This Report 		F
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. About This Report F
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. About This Report F
GRI Content Index
3.12 Table identifying the location of the Standard Disclosures in the report. GRI Index F
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. About This Report F
Governance, Commitments, and Engagement
Governance
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Corporate Governance
Environmental Strategy 		F
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Corporate Governance F
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Corporate Governance F
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Contact the Board F
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). 2010 Proxy Statement
Corporate Governance Guidelines		 F
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Corporate Governance Guidelines F
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Corporate Governance F
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Ethics F
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.
Include frequency with which the highest governance body assesses sustainability performance. 		2010 Proxy Statement
Environmental Strategy		 F
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Corporate Governance Guidelines F
Commitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Product Material Content
Supply Chain Responsibility 		P
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Environmental Strategy F
Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization. Examples of stakeholder groups are:
  • Communities
  • Civil society
  • Customers
  • Shareholders and providers of capital
  • Suppliers
  • Employees, other workers, and their trade unions.
 Stakeholder Engagement
F
4.15 Basis for identification and selection of stakeholders with whom to engage. This includes the organization's process for defining its stakeholder groups, and for determining the groups with which to engage and not to engage. Stakeholder Engagement
P
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Stakeholder Engagement
P
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Stakeholder Engagement
P
Environmental
Energy
EN3 Direct energy consumption by primary energy source. 2009 Environment Goals and Performance F
EN4 Indirect energy consumption by primary source. 2009 Environment Goals and Performance F
EN5 Energy saved due to conservation and efficiency improvements. Efficient Facilities F
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Energy-Efficient Hardware
Efficient Data Centers 		F
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Efficient Facilities F
Water
EN8 Total water withdrawal by source. Water
P
EN9 Water sources significantly affected by withdrawal of water. Water
P
EN10 Percentage and total volume of water recycled and reused. Water
P
BIODIVERSITY
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Biodiversity P
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Biodiversity P
EN13 Habitats protected or restored. Biodiversity P
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity Biodiversity P
Emissions, Effluents, and Waste
EN16 Total direct and indirect greenhouse gas emissions by weight. 2009 Environment Goals and Performance F
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Efficient Facilities
Data Centers and IT
Travel and Commuting
2009 Environment Goals and Performance 		F
EN23 Total number and volume of significant spills. Efficient Facilities F
Products and Services
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Energy-Efficient Hardware
Efficient Data Centers
Product Material Content
Product End of Life
Industry Standards
Supply Chain Responsibility
Supply Chain Emissions 		F
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. 2009 Environment Goals and Performance P
Compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. Environmental Strategy
10K 		F
Human Rights
Investment and Procurement Practices
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Ethics
Supply Chain 		P
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Supply Chain Responsibility P
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Ethics P
Non-Discrimination
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Ethics
Supply Chain 		P
Child Labor
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Ethics
Supply Chain 		P
Forced and Compulsory Labor
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Ethics
Supply Chain 		P
Occupational Health and Safety
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. 2009 Workplace Goals and Performance F
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Health and Wealth Benefits
P
Training and Education
LA10 Average hours of training per year per employee by employee category. Workplace Goals and Performance F
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Career Development
Managing Change 		F
LA12 Percentage of employees receiving regular performance and career development reviews. Career Development F
Community
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Our Workplace
Our Communities 		F
SO2 Percentage and total number of business units analyzed for risks related to corruption. Ethics F
Corruption
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Ethics F
SO4 Actions taken in response to incidents of corruption. Ethics F
Public Policy
SO5 Public policy positions and participation in public policy development. Working for Global Change
Healthcare
Education Public Policy 		F
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Ethics F
Anti-competitive behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. 10K F
Compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. 10K F
Customer Health and Safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Product Safety F
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Customer Relations P
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Marketing Communications F
Economic
Economic Performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. 2010 10 K F
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. 2009 Carbon Disclosure Project Report F
Market Presence
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. Our Workplace
Global Presence 		P
Indirect Economic Impacts
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Engaged People P
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Shared Value
Our Indirect Impact 		F
Notes: